Politique de remboursement

Our Refund Policy

🌱 Used Seed & Germination Concerns

Because results can vary depending on climate, timing, and how the seed is applied, we don't offer blanket guarantees — but we do want to help when things don’t go as planned.

If you’ve followed our recommended seeding practices and are seeing little to no germination after a reasonable window of time, we invite you to reach out. We may ask for photos or additional information to better understand what happened, and we’ll work with you to find a fair solution — whether that’s troubleshooting or a replacement.

Refunds are evaluated on a case-by-case basis. We’re a small Canadian company that cares deeply about your lawn and your trust, and we’ll always do our best to make it right.

📦 Returns

We accept returns / exchanges on unopened items within 30 days of delivery. Since we offer free shipping on all original orders, we just ask that customers cover the return shipping cost.

To request a return, just email us at hello@stripedseed.ca with your order number and we’ll provide instructions and the different options available for shipping the order back to us.

💳 Return Refund Processing

Once your return is received and inspected, we’ll let you know if a refund has been approved. If so, the amount will be refunded to your original payment method. Processing times may vary depending on your financial institution and can take 2-10 business days. 

We stand behind the quality of every bag of seed we sell, and we want you to feel confident choosing us for your lawn projects.